Return Policy

• Eligibility:

  • Returns are accepted within 14 days of delivery.
  • The vintage console must be in its original condition, including packaging, and free from any damage or alterations.

• Process:

  • To initiate a return, please contact our customer service team at [insert contact email or phone number] within the 14-day return window. Provide your order number and reason for the return.
  • We will provide you with return instructions and a return shipping label.

• Shipping Costs:

  • Return shipping costs are the responsibility of the buyer, unless the return is due to an error on our part (e.g., wrong item or defective product).

• Condition:

  • The vintage console must be returned in its original packaging. Any damage incurred during return shipping due to inadequate packaging will be the responsibility of the buyer.

Refund Policy

• Processing:

  • Once we receive the returned console and confirm its condition, we will process the refund. Please allow 5-7 business days for the refund to be credited back to your original payment method.

• Refund Amount:

  • Refunds will be issued for the purchase price of the console minus any applicable return shipping costs.

• Non-Refundable Items:

  • Custom or personalized items, if applicable, are non-refundable.

Exchanges

• Due to the unique nature of our vintage consoles, we do not offer exchanges. If you wish to select a different console, please initiate a return and place a new order.

Damaged or Defective Items

• If your vintage console arrives damaged or defective, please contact us immediately upon delivery. Provide photographic evidence of the damage or defect, and we will arrange for a replacement or refund as appropriate.

Contact Us

• For any questions or concerns regarding our return and refund policy, please contact our customer service team at [insert contact email or phone number]. We are here to assist you and ensure a smooth return process.

Thank you for choosing our hand-painted vintage consoles. We appreciate your understanding and cooperation.

Thank you for choosing our hand-painted vintage console. We are committed to providing a seamless and efficient delivery experience. Please review our delivery policy below to ensure you are well-informed about the process.

Delivery Areas

• We currently offer delivery within the Miami metropolitan area. For deliveries outside of this region, please contact us directly to discuss potential arrangements and additional shipping costs.

Delivery Timeframe

• Processing Time: All orders are processed within 1-2 business days after payment confirmation.
• Delivery Time: Once processed, delivery within the Miami metropolitan area typically takes 3-5 business days. For custom or large orders, please allow additional time, which will be communicated to you at the time of order confirmation.

Delivery Costs

• Local Delivery: Delivery within Miami is included in the price of the console. For specific delivery areas or special requirements, additional charges may apply.
• Outside Miami: For deliveries beyond the Miami metropolitan area, please contact us for a custom shipping quote.

Delivery Process

Scheduling:

• After your order is processed, our delivery team will contact you to schedule a convenient delivery time. Please provide accurate contact information to facilitate scheduling.

Delivery Window:

• Our delivery team will provide a delivery window on the scheduled date. Please ensure that someone is available at the delivery address during this time to receive the console.

Delivery Inspection:

• Upon delivery, please inspect the console for any damage or discrepancies. If you notice any issues, please inform the delivery team immediately and contact us within 24 hours.

Delivery Conditions

• Access: Ensure that the delivery location has adequate access for the delivery team to bring the console into your home. This includes sufficient space for maneuvering and clear pathways.
• Handling: As our vintage consoles are unique and hand-painted, we handle them with the utmost care. Please inform us in advance if there are any specific handling instructions.

Delivery Issues

• Missed Deliveries: If you miss the scheduled delivery, please contact us as soon as possible to reschedule. Additional fees may apply for missed deliveries or reattempts.
• Address Changes: Any changes to the delivery address must be communicated to us before the delivery is scheduled. After scheduling, address changes may incur additional charges.

Contact Us

• For questions, concerns, or special delivery requests, please contact our customer service team at [insert contact email or phone number]. We are here to assist you and ensure your vintage console arrives safely and on time.

Thank you for your order. We look forward to delivering a unique piece of vintage artistry to your home!